Staff Augmentation Model - Part 3

Topics - Part 3

1. Comparison of Staff Augmentation and Managed Services
2. Definitions
3. Disclaimer
4. References

...Continuing from Part 2

Comparison of Staff Augmentation and Managed Services

Below is a ARCI matrix comparing the Staff Augmentation model and Managed Services model based on the context of this posting.

Process Area	Augmented		Managed
	Client	Service Provider	Client	Service Provider
Employee Lifecycle	-	-	-	-
Recruitment	ACI	R	CI	AR
Orientation	I	AR	I	AR
Onboarding	AR	CI	I	AR
Employee Development	IC	AR	I	AR
Employee Engagement	I	AR	I	AR
Employee Retention	I	AR	I	AR
Termination	CI	AR	I	AR
Replacement	CI	AR	I	AR
Workforce Management	AR	I	CI	AR
Delivery	AR	I	CI	AR
Transition and Onboarding	R	AR	CI	AR

Definitions

1.  Service Provider - The organization that owns and operates a Shared Services . Organization can be third party vendor. Or in house
2. Shared Services
3. Client - The organization that is engaging the service from the Service Provider.

Disclaimer

This blog post is meant to share my thoughts on this topic based on my observation and experience working in the Shared Services industry in Malaysia, Singapore, China and Philippines. This is not an exhaustive analysis on this topic and I do not use scientific method for analysis and validation.

References

1. Staff augmentation
2. Body shopping
3. Workforce Management 
4. Human Resource Management